Shipping Policy

Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy before placing an order.

Order Processing

Orders are typically processed within 1 to 3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy seasons, promotions, or holidays, processing times may be longer than usual.

Shipping Time

Estimated delivery times are as follows:

• Domestic orders, 3 to 7 business days.

• International orders, 7 to 20 business days.

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on the destination, shipping method, and order size.

From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

Tracking updates may take up to 48 hours to appear after the shipment has been processed.

Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

• Severe weather conditions.

• Customs inspections.

• High shipping volumes.

• Carrier service interruptions.

• Incorrect or incomplete shipping addresses.

• Other circumstances beyond our control.

We appreciate your patience if delays occur.

International Shipping

International customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.

We are not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

If an incorrect address is provided and the order has already been shipped, additional shipping charges may apply if the package needs to be reshipped.

Lost or Stolen Packages

If your package is marked as delivered but cannot be located, please contact the shipping carrier first.

If you still need assistance, contact our support team and we will do our best to help investigate the issue. We are not responsible for packages lost or stolen after confirmed delivery.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Include your order number along with clear photos of the damaged item and packaging so we can review your claim.

Multiple Shipments

Orders containing multiple items may be shipped separately depending on product availability or warehouse location. You will receive tracking information for each shipment, if applicable.

Order Changes and Cancellations

Order changes or cancellations can only be requested before your order has been processed for shipment.

Once an order has been shipped, it cannot be canceled and must follow our Return and Refund Policy.

Contact Us

If you have any questions about shipping, delivery, or your order status, please contact our customer support team. Please include your order number so we can assist you as quickly as possible.